Customer Service - Youngblood Mineral Cosmetics

Order Status

Order Processing

Most orders are processed within 24 hours of receipt (processing time does not included weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to credit authorisation prior to processing. Only authorised purchases may be processed and shipped.

 

Order Status

Customers who have registered for an account with Youngblood Mineral Cosmetics are able to check the status of pending orders by visiting the Order Status page. Alternatively, you may email us or call customer service. Once your order is shipped, your tracking number, if available will be displayed. To track your order via the carrier’s website, you may click on the tracking number to view the delivery status of your order.

 

Enter your order number and billing address/post code to find your order.

 

Order Cancellations

Occasionally orders or parts of an order are cancelled by our system for various reasons. Some reason for cancellation are:

  1. Item(s) not available.
  2. Difficulty in processing payment information.
  3. Cannot ship to address provided.
  4. Duplicate order was placed.
  5. Cancelled due to a customer request.

 

Item Availability

If an item selected is temporarily out of stock at the time of your order, you will be notified via email. You won’t not be charged for any item until it is shipped.

Shipping Info

We’re happy to offer Free Express Shipping on orders over $100 AUD. Orders below $100 AUD are charged a flat delivery rate of $10 AUD within Australia.

 

Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders may take 24-48 hours to process. Your order will be shipped via Express Shipping unless you select an alternative.

 

We deliver products Australia wide using Australia Post. Please allow 2-5 business days for delivery.

 

 

International Shipping

Products purchased on this website can only be delivered within Australia. For overseas orders please call +612 9668 8100 or email us at orders@youngbloodmineralcosmetics.com.au

 

Shipping Status

You will receive an e-mail informing you that the order has shipped. The email will include a tracking number. Information about any backordered or cancelled items will be included in a separate email. You can also check the status of your order by logging into My Accounts. Click on “Order History” to review order status and to obtain a tracking number.

Returns

Refunds Policy

If you are not satisfied with our products please email orders@youngbloodmineralcosmetics.com.au to obtain a Goods Return Form, prior to the return of this product. This form must be completed on all returned products. We accept no responsibility for returned goods that are lost in transit.

 

Refunds are issued through the same transaction method used to make the original purchase.

 

 

Faulty Goods

Our Quality Control team will always try to ensure that all products are of a high quality when they leave the warehouse. In rare circumstances that your item has a defect, please send it back to us. Items will be inspected by our Product Assessment team and if the item is deemed faulty we will replace or refund the product free of additional freight and re-stocking charges.

 

Should you receive any damaged or incorrect products upon receipt of your order, please phone Head Office immediately and quote your invoice number. This product will need to be returned to head office with a Goods Return Form within 7 days from the invoice. The correct product will be sent out and invoiced immediately. Credit notes will not be issued until the product has been received back to Head Office. Once goods are accepted they are under “Buyers Care”.

FAQ's

When will my order ship?

Our products usually ship within 3-5 business days (Monday to Friday and does not include weekends or holidays). However, if we have a big promotion or new launch, shipping could take a bit longer. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

 

My order has been shipped, when will it get to me?

When your parcel has been dispatched, you’ll receive an email that includes a unique tracking code so you can find out where your parcel is at any time!

  • Express delivery – 1 to 2 business days (excluding weekends*)
    Please note Express delivery to WA, NT and rural areas will take 3-4 days. Click here for further details.

 

Why isn’t my Promo Code Working?

If your promo code won’t apply or you get an error message, check whether the following applies to you:

  • You’ve already used the code. Some of our promo codes can only be used once, so if you’ve ever used the code in the past then it may not work again.
  • The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items.
  • The code has been entered incorrectly. The codes are case sensitive so enter it exactly as it is written and try again.
  • The code has expired.

If you have checked all of the above and are still having issues with the code, we’ll need to see a screenshot of your shopping bag that shows the promo code and all items in your bag. Please use the ‘Contact’ button below to report the website issue, and attach the screenshot to your enquiry.

 

My packaged was marked as delivered, but I didn’t receive it.

While we trust and value our carriers, issues can occur with the delivery. We recommend checking with your neighbours to see if it was accidentally delivered somewhere nearby. You can also contact Australia Post (13 76 78) to verify that they no longer have the package. If your shipment can’t be located, please contact us for assistance.

 

Where can I purchase your products?

We have hundreds of authorised salons across the country for you to visit! For a full list of Australian stockists, click here. Youngblood is also available for purchase online via our official website.

Online shoppers should be careful when buying Youngblood from unauthorised websites as authenticity, product quality and safety cannot be guaranteed. We can offer you a 100% Guarantee that the above sellers stock authentic Youngblood products.

 

Why is mineral makeup better than traditional makeup?

Makeup is the last step of your skincare, and should allow your skin to breathe and function naturally. This is exactly what Youngblood’s mineral formula does for your skin. High quality mineral makeup should feel like you have no makeup on at all. The fine particles in mineral makeup not only reflect light to hide fine lines and discolourations on the surface of your skin, they also maintain your skin’s health by not clogging pores and even healing for comfortable wear.

Natural mineral makeup like Youngblood does not coat the skin with a layer of film, and instead performs as the next step after your moisturiser, giving you any look you desire, without the sacrifice to your skin.

 

What sets Youngblood apart from other mineral lines?

Not all mineral cosmetics are created equal. Youngblood is the premier choice for high-quality mineral cosmetics. An exclusive milling process creates luxurious formulations that are free of talc, alcohol, mineral oil, petroleum, parabens and fragrance.

What makes us stand out is our incredibly silky and lightweight formulas, and what’s NOT in our formulations. Youngblood’s minerals are natural, and do not contain harsh chemicals, nanoparticles, and fillers. Customers have continuously claimed that our Mineral Foundation performs better than other brands, and is available in a range of realistic, natural-looking shades for women all around the world. It feels incredibly silky and lightweight, is non-comedogenic (won’t block pores), and allows skin to breathe.

 

Does Youngblood conduct testing on animals?

Youngblood Mineral Cosmetics is 100% cruelty free. Many of our formulations are made with plant and vegetable-derived ingredients including numerous vegan options. We are proudly included in PETA’s (People for the Ethical Treatment of Animals) cruelty-free program. Our company does not support testing on animals of any kind.

Most of our packaging is also made from recyclable materials, and our cartons are produced on Forest Stewardship Council (FSC) certified stock with soy ink. The FSC also certifies the black wooden handles on our Kabuki Brushes.

 

Where can I get a full list of ingredients used in each product?

We provide a full ingredients list and breakdown on each of our products on the official website, under the ingredients tab of each product.

 

Does Youngblood offer gluten-free and vegan products?

Yes! Youngblood is almost completely vegan, however some of our formulas use beneficial animal by-products such as beeswax and carmine, which do not harm the animal when gathered. You can find a list of our vegan, gluten and nut-free items here.

 

I’ve heard some Titanium Dioxide is bad. Is your foundation safe?

Our foundations are 100% safe, the titanium dioxide we use in our formulations is very fine but not small enough to penetrate into the skin, and instead sits comfortably on top to build a flawless layer.

 

Is Youngblood safe to use on all skin types?

Absolutely! Youngblood’s fine mineral formula responds well to all skin types and tones, from acne-prone skin to mature skin types. As our formulas are non-comedogenic (do not clog pores), reflect light and do not settle into fine lines, Youngblood is universally loved by women to ensure radiant, healthy looking and feeling skin.

 

Can I use Youngblood post-treatment?

Youngblood was specifically formulated by founder Pauline Youngblood to be used on skin that has recently undergone harsh procedures, such as surgeries or even cancer treatments. Developed in a medical setting, Youngblood developed our flagship product, the Loose Mineral Foundation to be gentle and lightweight enough to heal and be used immediately after cosmetic facial treatments, including peels, IPL and microdermabrasion.

Her patients experienced such dramatic success that they continued using her formula long after their skin had healed.

 

What are the main differences among Youngblood Foundations?

Each Youngblood foundation offers a variety of finishes and levels of coverage to meet the different needs of our customers. From sheer to full, maximum impact coverage and a variety of finishes including luminous, matte, satin and dewy.

We provide a finish for every look, ensuring you can customise a solution for any skin type. Youngblood foundations are also 100% vegan. You can find your ideal foundation here.

 

How much coverage do your mineral formulas give?

Youngblood offers a range of incredibly buildable formulas in multiple different finishes, from loose to liquid. Any wearer of our Youngblood foundation has the power to build up the coverage desired, with our powerful concealing properties and long-lasting formula, that has become a favourite among makeup artists globally.

Not only were Youngblood’s foundations formulated to conceal redness and heal skin post-treatment to leave women feeling confident in their healthy, radiant looking but, but our coverage can also effectively cover tattoos!

 

Are your mineral cosmetics drying?

Not at all! Many assume that since mineral cosmetics are largely made up of powder formulas, those with dry or combination skin cannot use them. Youngblood provides the exact opposite, our mineral formulas being completely talc free and trapping moisture in the skin, doing more good in keeping your skin hydrated and comfortable than anything else.

 

Does Youngblood use Bismuth Oxychloride in its formulas?

A few of our products contain bismuth oxychloride (a derivative of bismuth). Whilst many cheap forms of bismuth can cause irritation, we only use a pharmaceutical grade of bismuth oxychloride that has undergone a thorough filtering process to ensure its purity and safety performance, to provide smoothness and help makeup wear longer.

For best results, it’s important always to use a clean brush and avoid over buffing, especially if skin is sensitive or is healing from a procedure.

 

What about nanoparticles?

Youngblood does not use nanoparticles. Our pharmaceutical grade Titanium Dioxide is non-nano, and used for opacity, colour and its UV properties.

 

Do Youngblood Foundations have an SPF rating?

The number one ingredient in Youngblood’s Natural Mineral Foundation is Titanium Dioxide, a natural sun protectant that physically “blocks” UVB (burning) and many UVA (ageing) rays. Our Loose and Liquid Mineral Foundations hold a SPF 15 rating.

Contact Us

Simply complete the form and a Youngblood representative will be in touch with you shortly.



Terms & Conditions

We make no representation or warrant of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your own risk.

 

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free or viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.

 

Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from use.

 

The following document contains the terms and conditions that govern your use of this website. They describe your rights and responsibilities. Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use this website.

 

This site is owned and operated by youngbloodmineralcosmetics.com.au. (Herein after referred to as ‘we’, ‘us’, ‘our’, or ‘it’). We reserve the right to add to, delete or change these terms because of the frequent changes in Internet technology and applicable law. As such, you should check these terms and conditions from time to time for such changes.

 

Customer Service Policy

Youngblood Mineral Cosmetics Australia are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Express delivery timeframes are between 2-5 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange and agreeable alternative item, a backorder or a full refund.

 

Website

All transactions are processed in AUD

 

Shipping Policy

  • Shipping Costs: We charge a flat rate of $10 AUD for every order regardless of quantity
  • Delivery Timeframe: Please allow 2-5 business days for delivery (subject to stock availability).
  • Shipping Destinations: Youngblood Mineral Cosmetics Australia ships goods Australia wide only

 

Shipping and Delivery Policy

We deliver products Australia wide using Australia Post. Please allow 2 to 5 business days for delivery (subject to stock availability).

Returns & Refund Policy

If you are not satisfied with our products please email orders@youngbloodmineralcosmetics.com.au to obtain a Returns Authorisation form, prior to the return of the product. This form must be completed on all returned products. We accept no responsibility for returned goods that are lost in transit.

 

Delivery Time

Please allow 2-5 business days for delivery (subject to stock availability).

 

Product Description and Colours

We have done our best to display as accurately as possible the colours of the products shown on this website. The colours you see will depend on your monitor and so we cannot guarantee that your monitor’s display of any colour will be accurate.

 

Correction of Errors and Inaccuracies; Limitations on Quantity

Whilst we make every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.

 

Purchases – Other Terms

Additional terms and conditions may apply to the purchase of goods and to specific portions or features of the website, including contests, promotions or other similar features, all of which terms are made a part of these Terms and Conditions by this paragraph.

Promotional codes are only valid 1 per customer. They cannot be applied previously places orders. Not transferable or redeemable for cash or credit. To apply a promo code, you must enter it prior to completing the order

You agree to abide by such other terms and conditions, including (where applicable) representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms and Conditions and the terms posted for or applicable to a specific portion of the website or for any service offered on or through the website, the latter terms shall have authority with respect to your use of that portion of the website or the specific service. We make no representation or warranty of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your own risk.

 

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.

 

Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us.

 

We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to us shall be and remain our exclusive property. Your submission of any such Comments shall constitute an assignment to us of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. We will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

 

Communication from us

As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to Unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

 

Copyright / Trademark Information

This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is subject to copyright. Permission to use documents delivered from this World-Wide Website and/or server and related graphics is restricted. Our name or any trademark or logo appearing on the website may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission from us. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Indemnification

You must indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the “Parties”) harmless from any damage, loss, or expense (including without limitation, attorneys’ fees and costs) incurred in connection with any third-party claim, demand or action (“Claim”) brought against any of the Parties alleging that you have breached any of these terms and conditions. If you have to indemnify us under this Section, we will have the right to control the defence, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.

Limitation of Liability

We make no representation or warranty of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your own risk.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.

Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us.

Miscellaneous

These Terms and Conditions will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of New South Wales without reference to conflict of law principles. These Terms and Conditions will not be assignable or transferable by you without our prior written consent. These Terms and Conditions (including all of the policies and other Agreements described in this Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding its subject matter, and supersedes all prior and contemporaneous agreements and understandings between the parties regarding its subject matter.

No failure or delay by a party in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. The invalidity or unenforcability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision of these Terms and Conditions, all of which will remain in full force and effect.

Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian customers.

Privacy

As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to Unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

Security Policy

When purchasing from Youngblood Mineral Cosmetics your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre. Email: orders@youngbloodmineralcosmetics.com.au

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