FREE Express Shipping For Orders Over $100
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Shipping Info

We offer free Shipping for orders over $100 AUD, and orders below $100 AUD are charged a flat delivery rate of $10 AUD. 

All orders are sent via Australia Post or a courier service to ensure fast and safe delivery to your door.

Please allow 1-5 business days for delivery.

Orders placed before 11am AET Monday – Friday are dispatched the same day. Orders placed on weekends and public holidays are processed the next business day.

Orders placed after 11am AET ship within one business day (excluding weekends and public holidays), but some orders may take up to 48 hours to process.

Please allow for additional processing and delivery time during sales, busy promotional periods and holidays.

Deliveries typically occur between 9am – 5pm. If the driver is unable to leave your parcel in a safe place, your parcel will be redirected to your nearest post office (or the courier’s depot, if a courier service was used).

 

Tracking Your Order

Once your order is dispatched, you’ll receive an email with your tracking number.

You can track your order with Australia Post here.

If your order has been shipped with a courier service, info on how to track the order is in the dispatch email we sent you.

 

Authority To Leave

Some postal services allow you to give Authority To Leave, depending on your region. By doing this you’re giving your delivery company permission to leave your order in a safe place if no one is home to sign for it.

We don’t accept responsibility for any theft or damage that results from Authority To Leave deliveries, and as such we don’t offer replacements or refunds for loss or damage that occurs as a result.

 

Incorrect Delivery Details

Please double check your delivery info and email address before placing your order, as we don’t accept responsibility for an incorrect address being entered.

If you realise you’ve given us the wrong address, call us immediately on 1800 625 387 so we can try to amend it before your order is dispatched.

If your order has been processed and is on its way to you, unfortunately we can’t update your details and you’ll need to refer to our returns policy for what to do next.

Changes to Your Order

In general, we’re unable to make any changes or cancel your order once it has been placed. If you’ve entered incorrect delivery information, see above.

N.B - We reserve the right to cancel any order at any time.

 

General Information

  • Once your order is dispatched, you’ll receive an email from us with tracking details.
  • To track the status of your parcel please visit the Australia Post website or download the Australia Post App on your smartphone, and enter the tracking number included in the dispatch email we sent you. If your order is delivered using a courier service, tracking info will be in your dispatch email.
  • The delivery times provided by us are estimates only and may vary.
  • Deliveries are sent during normal business hours Monday to Friday. Orders placed on weekends and public holidays will be processed the next business day.
  • We’re no longer responsible for goods once they leave our warehouse, so we don’t accept responsibility for late deliveries or items that go missing in transit. In the event this should occur, please contact the delivery service directly before contacting us.
  • Please double check your delivery info before placing your order. We want your order to get to you quickly and safely, but we don’t accept responsibility for incorrectly entered customer information.
  • If you have any questions regarding our shipping or return policies, please use our Contact Us form to get in touch.